Refund Policy

1. Digital products

Digital products sold via our Gumroad store (guides, templates, tools) are eligible for a full refund within 30 days of purchase, no questions asked.

To request a refund, contact us at hello@sideeyelabs.io with your order details. Refunds are typically processed within 3–5 business days.

2. SaaS subscriptions

For subscription-based products (e.g. DiveOps):

• Cancel anytime — no lock-in contracts. Your access continues until the end of the billing period.
• Prorated refund on request — if you cancel mid-period and are unhappy with the service, contact us and we will assess a prorated refund on a case-by-case basis.
• Trial period — if a trial period is offered, no charge is made during the trial. Cancel before trial ends and you won't be billed.

3. Marketplace bookings (WeGoDive)

Booking cancellations and refunds on WeGoDive are subject to the individual dive school's cancellation policy as displayed at the time of booking. SideEye Labs does not control these policies but facilitates refund processing where applicable.

Platform fee refunds for bookings that do not proceed due to a fault on our end will be handled on a case-by-case basis. Contact us within 14 days of the booking date.

4. What we do not refund

• Digital products purchased more than 30 days ago
• Subscriptions where the service has been used in full for the period
• Any product where abuse of the refund policy is suspected

5. How to request a refund

Email us at hello@sideeyelabs.io with:

• Your name and email address used for purchase
• Product name and order/transaction ID
• Brief reason (optional — we appreciate feedback but don't require it)

We aim to respond to all refund requests within 2 business days.

6. Governing terms

This refund policy is part of our Terms of Service and is governed by the laws of Singapore.